Customer Success Specialist - USA / Eastern Time ONLY
Headquarters: Nashville, TN
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Agent Legend is SaaS product that automates lead engagement for Realtors and Mortgage Lenders.
We are a small and fully remote team. Life with Agent Legend is fast-paced and ever-changing. Think fewer processes and more results. Expect many opportunities to contribute new ideas and implement them quickly.
Our customers need help getting started with our service. Your role will be to guide a customer from sign-up to the moment of “first success” with our system.
Your ability to help someone get up and running quickly can easily make the difference between an agent logging in once and never coming back versus that agent turning into a loyal and satisfied customer.
What You Will Do
Part of your day will be running onboarding sessions with new customers via join.me. You will guide each customer through their account setup, offering advice and answering questions along the way.
Our customers are not tech-savvy and your ability to give them an easy, enjoyable experience will set the tone for a long and happy relationship with our company.
The rest of your day will include responding to support tickets via live chat (Intercom) and email (Zendesk).
Your Skills & Qualifications
Minimum 1 year experience handling customer support in a technical position.
- Google Suite: GMail, Docs, & Sheets
Ticketing Systems: ZenDesk, Intercom
Windows & MacOS
You are patient and passionate about helping people in a friendly way.
You sound confident, positive, upbeat, and welcoming when talking with people.
Empathy is your middle name. (Bonus points if it’s literally your middle name!)
You are a clear communicator.
You are tech-savvy, comfortable solving technical issues, thinking on your feet, and teaching yourself with our resources and Google when necessary.
You are a self-starter, motivated, and work well by yourself. This is a fully remote position where you will have the freedom to handle your own time and the discipline to keep customer priorities in order.
Familiarity with the Real Estate Industry is highly desirable.
Salary $35k - $40k commensurate with experience
Up to 15% performance bonus
Flexible time off
Health, dental, & vision insurance
We are looking forward to meeting our next Customer Success Specialist. Send us your resume today!
Apply for this position
Include a cover letter with your resume to firstname.lastname@example.org with subject "Customer Success Specialist"