1 Second Everyday is a video diary app that makes it easy to create the movie of your life. In a couple of minutes, parents can relive the first year of their child's life, look back at their last family vacation, or see their entire journey together. It gives anyone the power to reflect on school, friends, projects, and adventures. From our humble Kickstarter beginnings, we've grown into an award-winning app with millions of downloads. We’re consistently one of the Top 10 Paid Apps on the App Store, hitting #1 several times in 2018.
About the Customer Advocate position
The Customer Support team is primarily responsible for educating and supporting our users. We focus on trying to ensure that they get the most value from our product. As a Customer Advocate you’ll become an expert in all areas of the product. You’ll be responsible for working directly with users to help them get started and grow in using 1SE, answering product questions, tracking user feedback, troubleshooting potential bugs, reporting and escalating issues to engineers, and acting as the bridge between our users and our product design and development teams. Doing what’s in the best interest of the user is at the heart of what we do.
This is a full-time, remote position. You’re someone who thrives when working autonomously and who doesn't need much oversight to get things done.
For this role, we’re looking for someone within European time zones from UTC -1 to UTC +3 to cover support Monday-Friday, 1-9 AM (UTC -5).
Giving the best support to our users is important. For that reason, we're looking for candidates who want to dedicate at least the next year or two to giving great support to 1SE users.
We’re offering between $40,000-$61,000 USD per year for this role based on your experience and cost of living.
We are an equal opportunities employer. We value diversity and welcome all walks of life. We don’t discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are continuously expanding our hiring capabilities in other geographies. However, at this time we are unable to hire employees and contractors in the specified countries below:
We encourage you to continue to check back with future postings as we continue to expand our operational abilities in these countries.