JOB OPPORTUNITY: PLEASE READ BEFORE APPLYING
We are seeking candidates who are residents of Pakistan and select US states (Arizona, Georgia, New Mexico, Florida, Texas, and Indiana).
PK rate: 1000-1500 PKR/hour
About Us:
Are you passionate about customer service and intrigued by real estate? Join Ziprent, a fully remote property management company expanding into new territories. We're hiring Remote Relations Managers to deliver outstanding service to tenants and landlords.
As a Remote Relations Manager, you'll be pivotal in our daily operations, handling tenant issues, landlord communications, and property repairs. If you're tech-savvy, fluent in Spanish and English, and have prior property management experience, apply now and be part of our growing team!
About the Role:
This remote, full-time property management position involves handling a significant volume of emails and calls daily. Although remote, our team fosters a supportive environment. Candidates must reside in select US states or Pakistan.
Essential Job Functions:
- Resolving tenant issues promptly
- Keeping landlords informed about property status
- Addressing inquiries for active listings via email, phone, and text
- Assisting with new owner onboarding
- Coordinating property maintenance tasks
- Explaining our process to potential owner leads
- Arranging photographer schedules
- Crafting compelling listing descriptions
- Meeting predefined performance indicators (KPIs)
- Fulfilling additional duties as assigned
Required Skills and Qualifications:
- Ability to work independently and manage priorities effectively
- Proficiency in English (C2 level written and verbal)
- Experience in a fast-paced, metrics-driven environment
- Demonstrated track record of exceptional customer service
- Excellent communication skills, with adaptability in tone and clarity
- Tech-savviness, including software troubleshooting and VOIP familiarity
- Access to a quiet workspace with reliable internet
Preferred Qualifications:
- RE Salesperson License
- Previous experience in high-volume sales, customer service, or helpdesk roles
- CS or CIT degree
- Fluency in Spanish and English
- Background in Real Estate and property management
- Prior remote work experience
- Familiarity with Front (Email Management Tool)
Physical Requirements:
Extended periods of desk work and computer usage
Key Performance Indicators (KPIs):
- 95% call answer rate
- Minimum 7 hours logged into phones per 8-hour shift
- Average of 70 email replies per shift (1,400/month)
Position Schedule:
Preference for candidates available during:
Wednesday - Sunday 1 PM-10 PM Pacific Time
OR Friday - Tuesday 1 PM-10 PM Pacific Time
We are an equal opportunity employer, encouraging candidates from diverse backgrounds to apply.
Note: This job posting adheres to the legal standards of the United States and Pakistan.
