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Time zones: CST (UTC -6), MST (UTC -7), PST (UTC -8)

SketchDeck is looking for a Senior Project Manager (ideally located in CT or PT time zones)

As a Senior Project Manager at SketchDeck, you’ll lead the day to day relationships & projects from our largest accounts and strategic premium level design projects & campaigns. Responsibilities include Account retention, project team oversight, project scoping, proposals and project management.

You will report to the Head of Creative Operations.

Role & Responsibilities:
  • Deliver high quality design projects that meet and exceed client expectations:
    • Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process and help get them started where needed
    • Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
    • Work with Design Directors as needed on creative scoping and direction
    • Manage allocation of projects across design team to hit deadlines, budget and quality goals
    • Direct and support designers so they can deliver great design, on brand and hitting brief requirements
    • Review projects before delivery, ensuring they meet the brief, follow the brand and are free from QC errors
    • Resolve projects that get in trouble through proactive communication with clients, and direction to team
    • Deliver an overall impressive experience that makes clients share with their friends and colleagues
    • Obtain PO / SOWs as needed to secure projects
    • Keep on top of utilization to ensure design is delivered profitably
    • Ability to manage complex projects / programs ($25k - $100K+ revenue)
  • Nurture, retain and grow your client relationships:
    • Help new users through their first projects
    • Build strong relationships with clients and proactively keep in touch
    • Lead quarterly status updates and keep current on client goals
    • Lead weekly or monthly meetings to align on project needs that meet retainer budgets
    • Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues
    • Create strategies with your member / enterprise clients to help them get impact from design across their teams and provide us with visibility of pipeline
    • Renew membership contracts
  • Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed.
    • Daily standups with core team to align on priorities and get best impact & motivation from the team
    • Recruit and hire team members as needed to keep up with growth
    • Manage Jr PM (as needed)
    • Manage 8+ designers/QC
    • Train designers on member / enterprise brands
  • As a senior team member, mentor, collaborate and improve things around you:
    • Review and revise processes to ensure we are constantly improving and evolving
    • Mentor other PMs
    • Collaborate with sales and marketing to help them bring in the best clients with the right expectations
    • Find ways to improve SketchDeck and live our values.
Requirements:
  • 5-8 years of project management experience in a creative agency or related organization
  • Strong creative and design sense - you know what good looks like!
  • Proven ability to solve problems creatively
  • Experience seeing projects through the full life cycle
  • Strong interpersonal and communication skills and extremely resourceful
  • Proven ability to complete projects according to outlined scope, budget, and timeline
  • Demonstrable problem-solving project management experience and skills
  • Strong organizational, time management, and verbal and written communication skills
  • Ability to manage multiple projects simultaneously
  • Proficiency in Microsoft Office tools
Benefits:

We pride ourselves on being a great place to work. By joining the team, you will get
  • Salary range: $100,000 - 115,000 + incentive
  • Health insurance (medical, dental, and vision)
  • Stock options
  • 401(k) with company match
  • Fully remote working (that started pre-covid and will continue after!)
  • Paid time off that grows with tenure
  • Annual company retreat
  • Computer hardware of your choice (up to $1500)
  • $500 towards your office setup expenses
  • To work with a talented team of designers, business people, and engineers!
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