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Time zones: MST (UTC -7), PST (UTC -8)

Operations Associate

About the role

PlaybookUX is looking for our first Operations Associate to lead North American Operations. 

We’re looking for a driven self-starter and an analytical problem-solver to join PlaybookUX as an Operations Associate. Reporting directly to the COO and Co-founder, you’ll be a key player in driving projects that will help PlaybookUX prepare for scale, improve operational efficiency, and radically improve the participant experience.

We’re a fully remote team so we’re looking for someone who thrives in this environment. Get in on the ground floor and join a fast-paced women-owned startup. 

What you’ll do

  • Manage the recruitment and full lifecycle of all researcher projects
  • Provide timely operations and logistics support 
  • Be able to think on your feet, react quickly, and identify creative solutions
  • Mange the participant platform and the end-to-end participant experience
  • Review and analyze videos to ensure that participants meet quality standards
  • Provide exceptional reactive/proactive communication and support to our researchers, troubleshooting when necessary
  • Exercise judgment to decide when issues require escalation 
  • Make recommendations based on feature requests reported by users

Who you are

  • Extremely dependable, punctual, and able to manage your time well
  • Be able to think on your feet, react quickly, and identify creative solutions
  • Good attention to detail and critical thinking
  • Calm and creative thinker who can resolve challenges
  • Ability to multi-task and switch into different modes during the workday/week
  • Detail-oriented with excellent judgment skills
  • Value working remotely and thrive in that environment
  • Entrepreneurial and analytical, you thrive in a startup environment detail-oriented with excellent judgment skills
  • Some startup experience preferred - familiar with the urgency and scrappiness of early-stage startups, and excitement to join the growing company at the ground floor!
  • Ability to work shift time of 9am - 5:00pm PST
  • Based in the United States

Benefits

  • $40K - $50K base salary (based on experience) 
  • Equity stake in the company
  • 100% premium-covered healthcare
  • Generous PTO
  • Fully remote/work from home
  • Continuing education stipend


Working at PlaybookUX 

PlaybookUX is a fully remote user research software. We help companies gather feedback on their websites, products, prototypes, concepts, and more. PlaybookUX works with Fortune 500 companies as well as startups and SMBs. 

At our core, the PlaybookUX software that helps collect and analyze customer feedback. We believe that giving and receiving feedback is the best way to improve and apply this to everything we do.

We are committed to diversity and inclusion. We believe that our team is strengthened by building a team with diverse backgrounds. We are a female-founded company and diversity is at our core. 

We are bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-day. We are a small team so you’ll make a big impact! 


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