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Remote Customer Care Representative (m/f/d)

Onepage GmbH

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Full-TimeCustomer SupportEurope Only
Time zones: GMT (UTC +0), CET (UTC +1), EET (UTC +2)

Not interested in a mundane daily job? We offer much more than just a workplace...

Who We Are

Onepage GmbH is a SaaS company with the aim of enabling entrepreneurs to easily build modern, fast, and high-converting websites and landing pages.

As an enhancement to our team, we are looking for a full-time, enthusiastic individual to join us as:

Customer Care Representative (m/f/d)

Responsibilities
  • You will respond to various customer inquiries through our support system "Intercom."

  • Additionally, you will manage the onboarding process for our new customers.

  • You will handle written customer, product, and quote inquiries to ensure each customer finds the right product and the best solution.

  • You will be directly involved in capturing and updating our customers' master data.

  • Furthermore, you will handle upsell and cancellation processes.

  • You will contribute to the setup and maintenance of our knowledge database and FAQs for customers.

Qualifications
  • You have gained initial practical experience in customer care and have a basic technical understanding.

  • Ideally, you also have experience with SaaS.

  • You are a strong communicator and excel in customer-oriented, committed interactions, as well as resilience and a pronounced service mentality.

  • You are characterized by commitment and teamwork.

  • You have proficient Google Workspace skills and the willingness to learn new systems.

  • You have excellent German and English language skills, both written and spoken. An addtional language like Ukranian or French would be a plus.

Benefits
  • We offer you a long-term perspective in a modern, innovative company.

  • You have the opportunity to work from home, providing maximum flexibility for your daily life and a high work-life balance.

  • You will join a dynamic team with a warm atmosphere and great spirit - we value appreciation highly!

  • We support you through continuous training opportunities.

  • Enjoyable working atmosphere.

  • You will be involved in the company's processes and concerns, allowing you to actively contribute.

  • You won't have to deal with lengthy decision-making processes - flat hierarchies and short decision-making paths make it possible!

  • You have the chance to directly contribute to an innovative software solution with significant growth potential.

Have we sparked your interest?

Then we look forward to receiving your application!

Apply for this position

Please ensure you meet geographic and skills requirements before applying.

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