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Customer Success Manager

Posted Nov 14

Follow Up Boss
Headquarters: Remote
https://www.followupboss.com/

Who Is Follow Up Boss?

  • We’re a simple, sales-focused CRM for real estate teams (and we use our own product)
  • We’re a bootstrapped, profitable company started back in April of 2011
  • We’re a remote company with a mostly US-based team
  • We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews

Why Would You Want To Work Here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive base salary, health/dental insurance and 20 days paid holiday

This Role Is For You If…

  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor).

Your qualifications:

  • Self motivated and proactive mindset.
  • Remote work experience is considered an asset.
  • Based in the USA, quiet home office with fast internet.
  • Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

  • Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.
  • On-boarding new customers, helping them connect lead sources, import contacts and setup integrations.
  • Setting up and running training sessions with new customers to make sure they are getting the most out of the system.
  • Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service
  • Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
  • Advocating customers’ requests and needs across the entire company.
  • Helping out the support team with incoming messages and phone calls when necessary.

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Apply for this position

If this sounds like a great fit we would love to hear from you, please use the link below and submit an application http://grnh.se/43k1ym1