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Customer Support Specialist

Posted Nov 13

CE Broker
Headquarters: Jacksonville, FL
http://cebroker.applytojob.com/apply/DSEXQIyogd/Customer-Service-Specialist?source=remote

We're looking for a few friendly Customer Support Specialists to join us full-time, remotely working from anywhere in the US! Hours will be Monday-Friday 9am-6pm Mountain Time and hourly pay will be competitive based on your geographic location.

CE Broker is a small, growing tech company with offices in Jacksonville, FL and Boulder, CO. This is an opportunity to join us in the department where 75% of our company got their start. Learning our business from the inside has fueled many careers within our organization. 

Why CE Broker:
  • Three-time award winning "best company to work for" 
  • Solid opportunity for growth: 1/3 of our team has experienced mobility during their tenure 
  • We're committed to our core company values
  • Excellent benefits including fitness expense reimbursement and affordable health, dental, and vision insurance. 
  • Retirement plan with company matching
  • Annual ownership thinking incentive bonus

Responsibilities include:
  • Answer customer live chats, emails, and phone calls
  • Provide delightful customer service through casual, unscripted conversations
  • Provide customer feedback and data to internal teams across the company
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts 
  • Write internal documentation and tutorials

We're looking for someone who...
  • Has a Bachelor’s degree (or an anticipated graduation date within the next year)
  • Has experience working remotely 
  • Writes in a clear and concise manner
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and grasp what customers are trying to accomplish 
  • Is a continuous learner
  • Pays high attention to detail
  • Has a cool talent like breakdancing or opera singing because that would be fun to see.

How to apply:
With your application, please submit a cover letter explaining: 

  1. Why you want to work as a Customer Support Specialist.  
  2. Why you want to work at CE Broker and not somewhere else.
  3. A description of a great customer service/support experience you had recently, and what made it great.

Any resumes without a cover letter will be removed from consideration.

We look forward to hearing from you! (and seeing your breakdancing skills)

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Apply for this position

If you think you've got all the right stuff for this position, please submit the cover letter and resume at http://cebroker.applytojob.com/apply/DSEXQIyogd/Customer-Service-Specialist?source=remote