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Customer Service Specialist for a U.S. Based E-Learning Company

Posted Jul 26

LearnDash
Headquarters: Ann Arbor, MI
https://www.learndash.com/jobs/#op-200077-customer-service-specialist-for-elearning-company

Do you enjoy the satisfaction of helping someone solve a problem?

Are you the "go-to" person for tech support from friends and family?

Would you like to get paid to help people?

We are seeking a passionate and friendly person to join our team as a Customer Service Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.

Great performance is rewarded with increases in both responsibility and compensation. Expenses paid travel & education opportunities also provided for those interested!


CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:

Provides technical support and guidance to users by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.


CUSTOMER SERVICE SPECIALIST DUTIES:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

  • Improves client references by writing and maintaining documentation.

  • Participates in development of client training programs by identifying learning issues and recommending improvements.

  • Improves system performance by identifying problems; recommending changes.

  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.

  • Responds to pre-sales inquiries.

  • Avoids legal challenges by monitoring compliance with terms of service agreements.


SKILLS & QUALIFICATIONS

Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.

Bachelors Degree Preferred but not required given relevant experience.


ABOUT LEARNDASH

LearnDash (http://www.learndash.com) is the leading learning management system built upon the popular WordPress platform. Using our software, people and organizations can create (and even sell) their e-learning courses.

LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers.

Backed by industry professionals with Fortune 500 experience, LearnDash empowers innovative online training programs across the globe.

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