Customer Service Specialist for a U.S. Based E-Learning Company
Posted Jul 26
Headquarters: Ann Arbor, MI
Do you enjoy the satisfaction of helping someone solve a problem?
Are you the "go-to" person for tech support from friends and family?
Would you like to get paid to help people?
We are seeking a passionate and friendly person to join our team as a Customer Service Specialist where you'll get the opportunity to make a real impact on people's lives and businesses.
Great performance is rewarded with increases in both responsibility and compensation. Expenses paid travel & education opportunities also provided for those interested!
CUSTOMER SERVICE SPECIALIST RESPONSIBILITIES:
Provides technical support and guidance to users by researching and answering questions; troubleshooting problems; maintaining & updating documentation; addressing pre-sales inquires.
CUSTOMER SERVICE SPECIALIST DUTIES:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending improvements.
- Improves system performance by identifying problems; recommending changes.
- Updates job knowledge by participating in educational opportunities; maintaining personal networks.
- Responds to pre-sales inquiries.
- Avoids legal challenges by monitoring compliance with terms of service agreements.
SKILLS & QUALIFICATIONS
Strong WordPress Competency is a Must, Customer Service Acumen, Basic Proficiency of CSS & HTML, Basic PHP Proficiency Preferred.
Bachelors Degree Preferred but not required given relevant experience.
LearnDash (http://www.learndash.com) is the leading learning management system built upon the popular WordPress platform. Using our software, people and organizations can create (and even sell) their e-learning courses.
LearnDash powers the learning programs for major universities, small to mid-size companies, startups, entrepreneurs, and bloggers.
Backed by industry professionals with Fortune 500 experience, LearnDash empowers innovative online training programs across the globe.