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Customer Support & Internal Admin

Posted May 2

Lookback
Headquarters: Menlo Park, California
https://lookback.io/jobs

UPDATE: Close to 1,000 applicants already. Not taking in more at this time. Check next time at https://lookback.io/jobs.

Hi there!

Before you begin, make sure you’ve read about our culture and company: https://lookback.io/jobs/

We’re now looking to expand our team with a customer support and internal admin role at Lookback. You’d be supporting our customers (“customer success”), you’d be supporting our employees (“admin & office management”) and you’d be supporting our leadership team (“executive assistant”). So we’re looking for someone who’s really bright at understanding problems and being able to solve them on their own. For the team and for our customers. We’d look for you to be the spider in the web who makes things just work.

But we believe the basic foundation of you, if you were to join us, is that you’re great at providing value and executing on an evolving set of objectives. You’re compassionate, intelligent, and you have a warm personality – you’re able to identify unseen needs and address them before people notice.

Ideal set of experiences (not all are requirements)

Since this position is somewhat broad, it’s harder to say exactly what you should have worked with. But we’d like to see something like:

  • Past experience of being an office manager, executive assistant, or customer success/support representative at a B2B startup before.
  • Experience working in a remote team or in a team with remote employees.
  • Lots of experience in written communication.
  • Bonus: Having worked as a consultant or at an agency.

In terms of characteristics, we think you are something like this:

  • You like solving problems without creating new ones.
  • You’re excited about Lookback's mission of using technology to create more empathy.
  • You’ve got strong verbal and non-verbal communication skills (we do a lot of text communication).
  • You’re proactive; beyond reacting to the immediate problem, you think two steps ahead and identify root causes.
  • You’ll teach our customers how to help themselves with understanding and patience.
  • You’re humble, you like personal growth, and you listen well.
  • You choose a positive outlook on life.
  • You’re self-organized and driven.
  • You love traveling and are excited about Lookback’s quarterly offsites.
  • You believe technology has the ability to be a great force of good for humanity, and want to contribute to that movement.
  • You value introspection and emotions, and are striving to become more aware of the emotions of yourself and those around you.

More about the responsibilities of this role

We’ve now grown to the stage where a lot of team members are very busy and need more internal assistance in order to keep delivering at a high speed. But we can’t yet say exactly what things will be needed and when. Some things we know we’ll need:

  • Helping Henrik who works with finance and admin to go through his backlog of items, such as managing insurances, payroll, offices, employment agreements, expense reporting, and the like.
  • Servicing our customers with their questions about product, training, education and helping them grow in their ability to get a lot of value out of our product (especially larger tech companies in the Valley).
  • Servicing our leadership team with research, planning, booking, scheduling, calling, etc.
  • Helping our remote team (15 total) to make sure they’ve got what they need in terms of equipment (devices and computers), accounts and logins, subscriptions and licenses, insurances, offices, traveling, etc.
  • Helping plan, coordinate and run our quarterly offsites.

So as you can see, we’re looking for somebody pretty broad and you can be a part of defining the role. It will also change over time.

More about Lookback, and compensation:

  • This is a full-time position, working from U.S or European timezones. If you’re in EU, we’d ask of you to work later in the day a few days per week, to overlap more with the U.S.
  • We offer competitive salary, stock options in a high-growth startup with lots of potential, great insurance for yourself and dependents, 30 days of paid time off plus national holidays.
  • We also offer paid travel and accommodation for three or more offsites per year (last time we went to Miami Beach

Help us maintain the quality of jobs posted on We Work Remotely. Let us know if this job isn’t really remote.

Apply for this position

UPDATE: Close to 1,000 applicants already. Not taking in more at this time. Check next time at https://lookback.io/jobs.