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Customer Service Representative (US/Canada)

Posted Apr 18

Dekeo
Headquarters: Singapore
www.dekeo.com

Dekeo, a new venture spun out of an ecommerce company, is creating a global online marketplace for customizable apparel with logos or emblems. As we're in a growth mode disrupting a highly fragmented $20B market, there's a huge number of challenges to be solved, exciting ideas to pursue, and value to build.

We are looking for a true problem solver to join our motivated and collaborative Customer Service team to tackle unprecedented challenges with Disney's H.E.A.R.D technique: Hear, Empathize, Apologize, Resolve, Diagnose. Position is a full-time remote contract opportunity that requires a home office in US/Canada time zones.

RESPONSIBILITIES:

  • Answers inquiries by delivering desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems to dig into root of the cause
  • Determines action items by effectively communicating with both customers and suppliers.
  • Keeps equipment operational by following established procedures and timely reporting malfunctions.
  • Enhances Dekeo's reputation by taking ownership to accomplish new customer inquiries as well as explore opportunities to add more value to job accomplishments.

REQUIREMENTS:

    • Self-starter with strong work ethic
    • Ability to effectively manage multiple priorities and adapt to change within a fast-paced work environment.
    • Professional and friendly attitude with an ability to quickly develop a lasting and effective rapport with customers.
    • Strong reading, writing, verbal, and arithmetic skills.
    • Quick learner on customer service software (Zendesk and Jira).
    • Must be able to work 40 hours a week in US or Canada Timezones

    Come join a fast growing team to make impact in a flexible working space!

    Help us maintain the quality of jobs posted on We Work Remotely. Let us know if this job isn’t really remote.

    Apply for this position

    Apply online at https://dekeo.workable.com/j/F8BDF09770