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Customer Support / Success Hero

Posted Feb 28

CartStack
Headquarters: St Paul, MN
Apply here: https://cartstack.workable.com/jobs/438882

As a customer support hero, problem-solving, clear-communication, and empathy are your strongest traits! You will be the voice of CartStack's support channels in your quest to WOW customers by exceeding their expectations :)

CartStack is a growing SaaS startup that offers a cart abandonment solution for e-commerce websites. Our mission is simpleā€¦. Be known as the most powerful cart recovery solution in the world! Check out our company values page here - http://cartstack.com/values . And see what a couple of our team members have to say about working at CartStack here - https://docs.google.com/document/d/1K8Sq15y0iOhUrMsS2BgkC_ep-16tmzxR-fOgwqTR2Zw/edit?usp=sharing

Responsibilities you will own:

  • Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)
  • Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly
  • Pro-actively helping new trialers get onboarded with their new accounts
  • Assist in developing first-class content for our help docs website
  • Review existing customer accounts for any issues or possible account optimizations
  • Reach out to customers about referrals and testimonials
  • Come up with and execute random acts of kindness for our customers :)

This is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits. 

Requirements

  • You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people
  • 1 + years of customer support experience (Bonus if it's for a SaaS company!)
  • Foundational understanding of HTML and basic JavaScript
  • Experience working in a remote environment
  • College educated
  • Fantastic writer and communicator
  • Access to high-speed internet

Benefits

  • Remote work and flexible schedule
  • We genuinely care about our employees/contractors and their happiness in their every day work
  • Chance to step in and have a big impact on a growing SaaS company
  • A fun, relaxed company culture (Skype happy hours every month!)
  • Annual team trip
  • We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)
  • Competitive compensation (w/ opportunity for growth related bonuses)
  • When you transition to a full-time employee you would receive health and dental insurance + some other perks

So, sound like an awesome fit for you?  If so, we'd love to hear from you!

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Apply for this position

Apply here: https://cartstack.workable.com/jobs/438882