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Support and Onboarding Specialist

Posted Feb 10

Simple Texting
Headquarters: Miami
https://simpletexting.com

SimpleTexting is a compelling text message marketing software platform used by business customers in the USA and Canada. As a leading player in the text message marketing SaaS space we provide an easy to use web-based software product that allows businesses to send mass text message campaigns to their subscribers.

We seek a smart and enthusiastic Customer Support and Onboarding Specialist to join our small but growing customer satisfaction team. You must be an excellent communicator, excellent problem-solver and have a passion for helping people succeed. This is a remote position, but if you are in the Miami area you will have the option to work from our Midtown, Miami office.

Responsibilities:
  • Become a power user of the Company’s platform—before you can support others, you must know the product yourself
  • Provide technical and consultative support to our client-base on a daily basis
  • Manage all aspects of the customers onboarding process and track their progress
  • Train clients in their use of the platform by leading coaching sessions, presentations, and answering questions via phone, email and live chat
  • Answer perspective customers’ questions about the platform
  • Follow up with clients’ who showed interest in our trial plan but have not yet upgraded to a paid plan
  • Participate in the on-going creation and updating of best practices for onboarding and training

Qualifications:
  • Must have a BA/BS degree. General Studies, Liberal Arts or Business related disciplines preferred. 
  • Primary English language required; secondary languages a plus
  • 1-3 years of experience
  • Strong interest in software technology 
  • Demonstrable critical thinking and creative problem solving skills
  • Excellent communication and presentation skills
  • Ability to communicate technical ideas to non-technical audiences
  • Ability to learn new software platforms and industries quickly
  • Ability to several different projects and to prioritize
  • Self-starter attitude
  • Highly organized and detail-oriented
  • Positive attitude
  • Teaching/instructional experience (software ideally) a plus.

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Apply for this position

To be considered for this position you must do the following: (1) email jobs@simpletexting.net and put “I Love People” in the subject line; (2) attach a one page pdf resume—longer resumes will not be considered; (3) submit a meaningful non-template cover letter in the body of your application email that is a maximum of 250 words—but the shorter, the better; and (4) specify your minimum compensation requirement.