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Customer Support Representative

Posted Feb 2

XAPO
Headquarters: Buenos Aires, Argentina
www.xapo.com

Customer Support Specialist [remote]

Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world.

Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, positive attitude, and a real desire to find the best working solutions to the people who chose to use Xapo’s products and services.

Our Customer Support Specialists are spread across several countries in order to provide the most personal care to our customers by responding to their questions via email and chat.

Why do we want you for this role?

You are proactive, resilient and equipped with a positive attitude. You find solutions where other people don’t. You are resourceful, and do not settle. You contribute to a high quality customer support strategy, but you’re not afraid to dig deep and work with details. You love learning new things.

You will work from your home.

Responsibilities:

  • You will respond to customer inquiries by directing them to the website, FAQs, appropriate personnel, etc when needed.
  • Address customers in a professional and respectful manner.
  • Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
 We encourage applicants from the following locations [not exclusively] 

- Venezuela
- Colombia
- Nicaragua
- Peru
- Brazil
- India
- Nigeria
- Russia
- Greece
- China


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Apply for this position

Please submit your resume to flor@xapo.com including the subject "customer support rep"