virtualQ provides a novel cloud-solution that waits on hold during longer waiting times for callers of Customer Service Centers. Callers can spend their time productively until virtualQ alerts them to call back when it is their turn. Moreover, the smart voice assistant of virtualQ provides answers to frequently asked questions. Thereby, the virtualQ enterprise software creates an unique customer experience, which is currently turning the service industry upside down. On the company´s side the smart virtualQ algorithms enable Customer Service Centers to manage their incoming calls automatically and more efficiently. Well-known companies like Lufthansa Albatros, the German insurances HanseMerkur and Gothar and the Austrian railway provider Österreichische Bundesbahn are already working with our software successfully. Several national and international institutions awarded the innovative cloud-products of virtualQ and the company is backed by an institutional investment fund.