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Arrows

Jobs posted: 1






HQ
Los Angeles, CA

Website






Arrows is a collaborative onboarding tool for high-touch customers.

Imagine any mid-size or larger enterprise strategizing how to implement + rollout Slack across their organization. Arrows enables a customer success team to coordinate that with the customer to get them launched faster. A faster rollout very literally means the customer starts paying sooner, it means they upgrade sooner, it means they're more likely to be a retained customer for the long-term, and they're more likely to expand their contract value over time.

Long-term, we see onboarding as a wedge into the entire customer lifecycle (we like to say "onboarding never ends"). Companies will use Arrows to onboard high-touch, medium/hybrid-touch, and low-touch customers. Having all of those use-cases work fluidly in one tool is even more important in a world where customers start as self-serve and scale into large, managed accounts over time.

Arrows should be the first customer success tool that a company reaches for when they're small. And since it's self-serve + has deep integrations, our customers should be able to expand how they use Arrows to guide their customers towards their goals to over time.

HQ
Los Angeles, CA

Website

Arrows


Jobs posted: 1


Arrows is a collaborative onboarding tool for high-touch customers.

Imagine any mid-size or larger enterprise strategizing how to implement + rollout Slack across their organization. Arrows enables a customer success team to coordinate that with the customer to get them launched faster. A faster rollout very literally means the customer starts paying sooner, it means they upgrade sooner, it means they're more likely to be a retained customer for the long-term, and they're more likely to expand their contract value over time.

Long-term, we see onboarding as a wedge into the entire customer lifecycle (we like to say "onboarding never ends"). Companies will use Arrows to onboard high-touch, medium/hybrid-touch, and low-touch customers. Having all of those use-cases work fluidly in one tool is even more important in a world where customers start as self-serve and scale into large, managed accounts over time.

Arrows should be the first customer success tool that a company reaches for when they're small. And since it's self-serve + has deep integrations, our customers should be able to expand how they use Arrows to guide their customers towards their goals to over time.